Terms & Conditions
CONDITION OF GOODS
The same consumer rights rules apply to second-hand and sale goods from shops. Goods must be of satisfactory quality.
The condition of our goods and any defects are described in the listing to the best of our ability and all products are deemed to be of an agreed acceptable quality at time of viewing or purchase. We are happy to provide further pictures of items to show condition for online shoppers.
We use these descriptions as a guide to describing the condition of each item listed.
REFUND/RETURNS POLICY
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For online purchases we do not accept returns or exchanges, with the exception of faulty or damaged goods.
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It is not our policy to provide a refund for ‘change-of-mind’ – this includes if you simply change your mind, if the item does not fit into designated space, you decide you no longer require the item, etc.
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No refunds or exchanges on sale items.
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Please choose carefully! We highly recommend taking measurements and being mindful before making a purchase. We are not obliged to refund under the Consumers Guarantee Act – but we will meet our obligations under the Act if goods are faulty or not in the condition as described.
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We shall not accept a withdrawal or cancellation of an order for change of mind by a customer, unless we choose to do so at our absolute discretion. If we do accept such withdrawal or cancellation, 20% of the amount paid may be retained by us to cover loss of sale.
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As above, under select special circumstances and within a reasonable timeframe after order is placed (24 hours) a credit note may be offered at the discretion of our management – however we are under no obligation to offer this and it is always assessed on a case-by-case basis.
PRICING POLICY
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All prices on the decorageous.co.nz website are listed in New Zealand Dollars (NZD) inclusive of GST of 15%.
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We reserve the right to modify prices shown on our online store at any time without prior notice. Prices are fixed upon order confirmation.
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Although we take every effort to ensure accurate pricing, any incorrect pricing as a result of human or system error will not be honoured. Delivery quote option displayed as $0.00 does not indicate actual cost – a quote will be provided later which must be paid before delivery of goods.
PRODUCT SPECIFICATIONS
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We reserve the right to alter product specifications and imagery at any time without prior notice. All dimensions, images and other features mentioned are approximates only, including finishes and colours as these may vary from actual product.
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Due to unique natural timbers & textiles used in our products along with handmade manufacturing some products will vary from the product images used. Decorageous will not be liable for any product that varies in any way from the images or descriptions used on the website – product images are to be regarded as a guide only, and in purchasing you understand that there may be natural variance from piece to piece.
ONLINE ORDERS AND PAYMENT
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By placing an online order you have committed to the purchase and payment of the goods in the order. Change of mind is the responsibility of the customer and we will not accept returns or refunds for change of mind.
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An order will be automatically created once you successfully complete checkout on our website and payment is accepted, and you will receive an email confirmation from us with an order number.
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It is your responsibility to ensure all contact details in the order are correct, particularly email, phone number and delivery address, and that these forms of contact are active and regularly checked should we need to contact you.
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Online store payment is via credit or debit card or online bank transfer. We only accept cash payment for instore transactions.
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Card payments are processed securely by Stripe. Visa, and MasterCard are accepted online
DELIVERY
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Please refer to our Delivery Information page for an outline of delivery rates and details.
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Delivery rates and offers are subject to change without prior notice, at our own discretion.
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We reserve the right to require additional payment for delivery costs, including but not limited to the following instances:
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if the customer has selected the wrong delivery option for their purchase at checkout
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if the delivery address is classified as ‘rural delivery’ incurring extra charges (incl. outside of main centres)
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if the order is classified as ‘oversize’ or ‘heavy’, exceeding 3 cubic metres in total or for very heavy furniture items
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If the above situation arises, you will be contacted by phone or email with the additional amount to be paid and instructions for payment. Credit card payments will be processed over the phone securely. Bank deposits are welcome.
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Goods will not be shipped until any outstanding delivery costs have been paid.
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If there is any issue with the additional costs quoted by us, we may offer the alternative of arranging your own freight or arranging a store pickup. We reserve the right to assess this on a case-by-case basis.
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We ship only within New Zealand.
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It is your responsibility as the customer to ensure there will be ample space and easy access into your home for our delivery drivers. We will not be liable or accept a return in the event that a furniture item will not fit into your home.
DAMAGED / FAULTY GOODS
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Product is always checked before leaving our store, so if goods arrive to you damaged or defective please contact us within 24 hours of receiving delivery at info@decorageous.co.nz or 021 190 0743. Please provide images as proof.
WARRANTY
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As all of our wares are pre-loved we do not provide a warranty on any items listed
LIABILITY
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To the extent permitted by law, we will not be liable for any loss of income, loss of profits, loss of contracts, loss of data, mental distress or for any indirect or consequential loss or damage of any kind, whether caused by tort, breach of contract or otherwise. We limit our maximum aggregate liability for any product or service supplied, whether in tort, contract or otherwise to the amount payable for the product.